Mon-Fri 8am to 5:30pm | Sat 9am to 5pm | Sun & Bank Hols 10am to 4pm

Club Med FAQ's

Please call free – 0800 707 6229 - for Huge Extra Savings on your holiday to Club Med

Club Med Holidays are great value with all costs covered in the transparent price. However, you may still have a few questions. 

How is the Club Med Transport Organised?

This question is dependant upon the package that you booked. With a package that includes flights and transfers, one of our travel advisors will assist you with booking a flight that is included in your price package.
If your resort is not near an airport or you did not buy a flight inclusive package, call 0800 707 6229 to speak to one of our advisors and we can help you to organise your transfers and travel to your resort. 

You can check your baggage allowance on your ticket. 
In the station or most airports, Club Med is available to inform and help you. For some destinations served by the train, Club Med hostesses accompany you to make sure your journey goes smoothly.
Transfers to and from the Resort are included in the Air Package. 

Which airlines do Club Med work with?

Club Med works with Jetstar, Virgin Australia, Malaysia Airlines, Garuda Indonesia, Singapore Airlines, Air Mauritius, Qantas, Cathay Pacific, China Southern, All Nippon Airways.
This is not an exhaustive list, Club Med may offer you other scheduled or non-scheduled air transporters.
These companies are authorised to serve national territories by the relevant civil aviation authorities.

Can Club Med upgrade us and do they allow stopovers?

Club Med would be happy to arrange your itinerary with flights and the duration of stay tailored to your requirements.
Club Med offers good negotiated rates in Premium Economy, Business and First Class cabins to most of their destinations. They can arrange an upgrade for you at extra cost.
If you wish to visit a city on the way to and/or from the resort, they can arrange stopovers.


What are the Club Med Kids Activities like?

Your children can choose to join in with fun activities organised and supervised by the Club Med G.O®'s (Gentil Organisateurs). 
Friendly, outgoing, fun and care orientated, the G.O's put your child's needs at the forefront of their minds. At the same time, all the children stay close to their parents and are free to see them whenever they want during the day.
The G.O's are responsible for the children within the opening times of Baby Club Med*, Petit Club Med* or Mini Club Med and as long as the parents or guardian have duly filled in the presence register available to them, where next to their signature they must specify what time they are leaving their child, what time they will pick her/him up and where they can be contacted.

Baby Club Med* and the Petit Club Med*
This registration also serves as a communication tool. Thanks to the booklet, the parents or guardian can find out about the meals, nappies, sleep and more for their child. 

For the Mini Club Med
When the register has been signed on arriving, the G.O® give the child of 4 to 7 years old a bracelet clearly indicating they belong to the Mini Club Med.
The G.O are only in charge of the child during the activities organised for them and offered on an as you please basis and are in no way supervised constantly.
Club Med is doing its best to put safety measures in place to protect everyone. Nevertheless, they ask you to keep a permanent eye on your children when they are not doing a supervised activity and are, in particular, around the swimming pool, even if monitored, or on the beach.

Do you have to join in with the proposed activities?
In our Resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to take part or not in the different activities and events organised by the G.O.s.

What does Club Med Mean when they say "Drinks and Snacks included"?

✔️ The drinks of your choice to quench your thirst throughout the day and the evening: water, fizzy drinks and fruit juices, hot drinks, local and international brand spirits, alcoholic or non-alcoholic cocktails. Champagne VSOP spirits for an extra charge. Drinks served by the glass and at the bar only: bottles and cans are available in automatic vending machines or in the Boutique (at extra charge).
✔️ Tasty snacks to fill you up: extended breakfast, late lunch, afternoon snack, aperitif appetizers... (will vary depending on the resort).

What will Club Med do if I have a food allergy?
Club Med is committed to offering a wide range of culinary options to its G.M’s that require special dietary assistance.

What does the Club Med All Inclusive actually include?

Depending on which resort you attend, Club Med strives to include: 

For the Resorts with "Drinks and Snacks Included"
The drinks of your choice throughout the day and into the evening, including water, fruit juice, fizzy drinks, coffee, tea, chocolate, beer, wines, aperitifs, cocktails, rum, whisky, gin... both local and international brands.
There is an extra charge for the Champagne and VSOP spirits.
As many snacks as you want and late meals including late breakfast, late lunch, afternoon snack.
Club Med Snacking includes different sweet and savoury snacks such as salads, fruit, dairy products, cookies, pizzas, hamburgers, hot dogs, savoury flans, nachos, tapas.
Drinks served by the glass and at the bar only.
Nevertheless subject to availability and the right Club Med reserves to refuse to serve, if they are judged to be too ill or too inebriated.

Throughout the day, events are organised based on themes like sport, music or even the culture of the country.
Performers and top-level sports players sometimes come and share their experience with you.

All your meals during your stay will be accommodated in one of their restaurants. At all meals, 3 types of the menu are proposed: a discovery menu, a fitness menu and a universal menu.

You can choose from a range of sports that will be taught at 3 levels, depending on the resorts and taught by dedicated and qualified G.O's, on land, on sea, in the air or under the water.
For the ski resorts, lessons and a 6-day ski lift pass will be included. 

For the Family Resorts
The supervision of your children, from 4 years old, at the Mini Club Med and from 12 years old at the Juniors' Club Med. 

Access, depending on the resorts, for additional services*: sports courses*, passport* and fitness treatments* or even supervision of the youngest children from 4 months* or from 2 years old*

Flights and direct transfers between the airport and the resorts (for the flight + stay formulas only).

Access to many services are available (depending on the resorts) such as Club Med boutiques* , internet kiosk*, massages*, Discovery area*, dry cleaners*, laundry*and green fees are bookable at reception.